Online Learning Troubleshooting

The module isn't loading

This is likely to be the pop-up blocker preventing the module opening, select your browser below to see how to allow pop-ups for this website. WSCC staff may not be able to access this setting.

Chrome
Chrome
Edge
Edge
Safari
Safari
Firefox
Firefox
Internet Explorer
Internet Explorer


I'm stuck on a slide and can't move on

Some modules will require you to complete all interactive element on the page before allowing you to move on, in the first instance make sure you've read all the information and completed everything on the page.

If that's not the issue, it's likely to be a loss of internet connection. You'll need to be connected to the internet for the duration of completing the module. Refreshing the page or restarting the module once your reconnected to the internet should resolve this issue.  


The module has opened but I get a Flash Image

All browsers now block Flash content from running, although most browsers will automatically switch to the built in non-flash version of the module, Internet Explorer requires you to allow the switch to take place. To do this you need to select Tools > ActiveX Filtering to turn ActiveX on. 

Once ActiveX Filtering is on, reload the module and the Flash image should be gone.

This issue is only present in Internet Explorer, you shouldn't see this image when using other browsers.


I’m having difficulties with the ‘Scroll’ function on a module.

If you are having an issue with the module ‘scrolling’ or are not able to use the scroll-bars to the right-hand side of the player window, you can try using either the scroll-wheel on your mouse, or drag two-fingers on your laptop trackpad as this may work better.
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