Online Learning Troubleshooting

The module isn't loading

This is likely to be the pop-up blocker preventing the module opening, select your browser below to see how to allow pop-ups for this website. WSCC staff may not be able to access this setting.

Chrome

I'm stuck on a slide and can't move on

Some modules will require you to complete all interactive element on the page before allowing you to move on, in the first instance make sure you've read all the information and completed everything on the page.

If that's not the issue, it's likely to be a loss of internet connection. You'll need to be connected to the internet for the duration of completing the module. Refreshing the page or restarting the module once your reconnected to the internet should resolve this issue.

The module has opened but I get a blank screen

This could be an issue with Flash, not all browsers allow Flash as standard, to see how to enable it for your browser please select the relevant image below:

I’m having difficulties with the ‘Scroll’ function on a module.

If you are having an issue with the module ‘scrolling’ or are not able to use the scroll-bars to the right-hand side of the player window, you can try using either the scroll-wheel on your mouse, or drag two-fingers on your laptop trackpad as this may work better.

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Online Learning Troubleshooting

The module isn't loading

I'm stuck on a slide and can't move on

The module has opened but I get a blank screen

I’m having difficulties with the ‘Scroll’ function on a module.

Need more time?