Pocketbooks

Below we have Management Pocketbooks that cover a variety of subjects, the guides are only available to WSCC staff.

We also have e-learning and face to face training that covers some of these subject areas which can be found via the event search page.

Pocketbook	Subject	Content
360 Degree Feedback	Managing People	This book shows how feedback can be used for personal development, self-awareness, identification of talent and how in flatter organisational structures it will help management obtain a richer picture of team members
Appraisals	HR	The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system.
Assertiveness	Communication	In this Assertiveness Pocketbook we look at the reasons for non-assertive behaviour and the differences between assertive, aggressive and passive behaviour.
Balance Sheet	Finance	The Balance Sheet Pocketbook begins by constructing a model to show how money works within a business, i.e. where funds come from and how they are used.
Managing Budgets	Finance	The Managing Budgets Pocketbook explains the link between two methods of control and how they support each other. It covers the difference between revenue and capital budgets, the do's and don't's of good practice and the importance and best methods of product costing.
Business Planning	General Management	The Business Planning Pocketbook explains what issues to address, how to write a business plan, what questions to ask, how much detail to include and the time-frame to adopt.
Managing Cashflow	Finance	All business decisions affect the movement of cash, one way or another, as The Managing Cashflow Pocketbook clearly demonstrates. It stresses the importance of proper cash management and how this impacts on the running of a business.
Managing Recruitment	HR	The Managing Recruitment Pocketbook explains how to plan recruitment, attract the right candidates, assess CVs and application forms, get the most out of the interview, use different methods of selection and how to make the job offer.
Coaching	Managing People	The Coaching Pocketbook defines the coach's role and explains how coaching differs from the other 'helping skills' of advising, instructing, counselling and mentoring.
Communicators	Communication	The Communicators pocketbook looks at communication dynamics through various communication channels.
Competencies	General Management	The Competencies Pocketbook explains how to develop a competency framework, how to assess competencies and how to reap the benefits from both the individual's and the organisation's perspective.
Creative Managers	General Management	The Creative Manager's Pocketbook is a treasure-trove of techniques, tools and triggers that will help you produce creative ideas.
C.R.M	Customer Care	This CRM Pocketbook will help managers take a more strategic approach to setting relationship management objectives and implementing practical plans in a multi-channel environment.
Managing Difficult Participants	General Management	This pocketpocket will identify all types of challengers and show you techniques that allow you to cope with such challenges.
Cross-cultural Business	Self development	This Pocketbook is for anyone doing business outside his or her country.
Customer Service	Customer Care	The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service.
Decision Making	General Management	This Decision-making Pocketbook explains how to make balanced choices that address needs and the real issues, choices that minimise risks and add value.
Delegation	General Management	This pocketbook looks at the what, when and how of delegation – an insightful and practical overview.
Developing People	Managing People	The Developing People Pocketbook is for full time trainers and managers with staff training as part of their jobs. it looks at training needs identification, the pros and cons of different training methods, learning styles and learning blocks, finding and briefing external trainers, assessing the outcome and applying the learning.
Discipline and Grievance	HR	The Discipline & Grievance Pocketbook offers practical help. It stresses the importance of understanding the root causes of conflict and identifies the management practices that need to be in place in order to help prevent problems arising.
Diversity	General Management	The Diversity Pocketbook is for everyone with responsibility for directing, managing, supervising or influencing others within an organisation.
Emotional Intelligence	Self development	This pocketbook teaches you how to turn negatives into positives and how to get the best out of ourselves and others.
Employment Law	HR	This Pocketbook provides managers and HR professionals with a quick and ready grasp of employment law.
Empowerment	Managing People	This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce.
Energy and Wellbeing	Self development	The Energy & Well-being Pocketbook will get you into shape, show you how to work more healthily and boost your drive and enthusiasm.
Facilitators	Training	This comprehensive guide covering all stages of facilitation, from planning through to implementation. Interpersonal skills and session skills are dealt with at length.
Flexible Working	HR	The Flexible Working Pocketbook looks at the reasons for creating a flexible working environment and at the benefits for the individual and for the employer and its customers.
Handling Complaints	Customer Care	The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional.
Impact Presence	Self development	The Impact & Presence Pocketbook explains the importance of impact and shows you how to develop a congruent and personal presence, enhance their leadership skills, create an atmosphere in their teams that will motivate and enthuse, and how to manage difficult situations.
Improving Efficiency	General Management	This Pocketbook will improve both the efficiency and effectiveness of your processes and resources.
Induction	HR	A well-planned and thoughtful induction process will give new employees a sense of belonging and lead to greater motivation and productivity.
Influencing	Communication	The Influencing Pocketbook examines influencing styles, how to establish rapport, dealing with different personalities, handling resistance and, crucially, getting a decision.
Interviewers	HR	This pocketbook begins by looking at the skills necessary for good interviewing, specifically: questioning techniques, listening skills and interpretation of body language.
Cultural Gaffes	Self development	The Cultural Gaffes Pocketbook draws on experiences of people in their dealings with a range of overseas visitors.
Leadership	General Management	This Leadership Pocketbook explains how to inspire, influence, deal with change and achieve objectives.
Learners	Self development	The Learners Pocketbook is a considered and intelligent introduction to this intriguing field, and will start the 'learner of learning' off in the right direction'.
Managers	General Management	This pocketbook helps you learn the the five essential management skills.
Managing Change	General Management	The Managing Change Pocketbook is for all those people responsible for managing change or wishing to understand an imposed change.
Key Account Manager	Finance	This Key Account Manager's Pocketbook gives practical advice on how to keep and develop important customers, thereby maximising ongoing revenue streams, reducing sales costs, improving investment planning and increasing market knowledge.
Managing Upwards	General Management	How to get the best from your working relationship with your boss and other senior people is the subject of The Managing Upwards Pocketbook.
Managing your Appraisal	Self development	The Managing Your Appraisal Pocketbook is written from the appraisee's standpoint. It encourages people to take charge of their own career development by preparing for and properly using appraisals.
Marketing	Communication	This pocketbook looks at three parts. The first part explains the basic concepts and looks at what marketing is. The second deals with the marketing process, in other words how to go about it. The final part of the Pocketbook looks at putting the theory into practice.
Meetings	Communication	The Meetings Pocketbook reveals all the do's and don't's needed to make meetings successful.
Mentoring	Managing People	This Mentoring Pocketbook shows how to design and manage a mentoring scheme
Motivation	Managing People	The Motivation Pocketbook examines the many different theories of motivation, drawing out the key points and offering management tips for each one.
Negotiators	General Management	Negotiation is a skill that you need to learn and practise; The Negotiator's Pocketbook will help you do both.
Network	Communication	The Networking Pocketbook details the four basic steps that lead to effective networking relationships, the so-called LINK: Learning, Investing, Nurturing and Keeping.
Neuro Linguistic Programming	Communication	This Pocketbook looks at how people think and how they respond to challenges and to other people varies from one individual to another depending on their beliefs, values, memories and past experiences.
People Managers	Managing People	The People Manager's Pocketbook uses a practical and effective 'Signs/Reasons/Solutions' structure.
Performance Management	HR	This pocketbook looks at getting results, getting the best from people and helping them to achieve their potential.
Personal Success	Self development	According to The Personal Success Pocketbook the definition of success is different for each person. But, however you define it there are ways to help you achieve more of what you want from life.
Positive Mental Attitude	Self development	This pocketbook sets out a wide range of practical techniques recommending that each person find the ones that work for them and apply that In any situation, no matter what the circumstances.
Presentations	Communication	This Presentations Pocketbook is packed full of tips and techniques for planning, structuring and delivering a polished presentation.
Problem Behaviour	Managing People	This pocketbook identifies the likely causes and effects of problem behaviour and explains how to identify and deal with the problems.
Problem Solving	Self development	This pocketbook will look at all aspects of problem solving.
Profit	Finance	This pocketbook looks at how to measure financial performance as well as looking at how to make sound financial decisions.
Project Management	General Management	The Project Management Pocketbook is a step-by-step guide to managing a project through to completion.
Resolving Conflict	Managing People	The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment.
Self-Managed Development	Managing People	The Self-managed Development Pocketbook gives an overview of the increasingly important process of self-managed development (SMD), in which individuals take responsibility for, and control of, their own development.
Starting Management	General Management	There is only one opportunity to make a good a start and this Pocketbook will help new managers do just that.
Strategy	General Management	This Strategy Pocketbook introduces strategy in clear and concise terms. It sets out the basics, explaining the language of strategists, the factors that shape and drive strategy, the key steps that will lead to the setting and development of a strategy and the strategic tools that will be needed along the way.
Stress	Self development	The Stress Pocketbook is full of practical advice on ways to manage your own stress, and how to help others.
Succeeding in Interviews	Self development	The Succeeding at Interviews Pocketbook will boost your confidence in preparing for and attending job selection interviews and assessment centres.
Talent Management	General Management	This pocketbook includes checklists and self-assessment tools to gauge current talent management strategy and pinpoint where improvements can be made.
Team Building	Training	Building teams that are united, motivated and productive is the aim of this pocketbook
Teamwork	Managing People	The Teamworking Pocketbook focuses on how to maximise team performance. Looks at the differences between groups and teams and between teambuilding and teamworking.
Telephone Sales	Communication	The Telephone Skills Pocketbook covers every aspect of using the telephone to improve business performance.
Thinkers	Self development	ThisThinker's Pocketbook examines the many different ways of thinking
Time Management	General Management	Effective use of time is not just about using your diary better; it calls for many management skills. This pocketbook looks at these skills within the context of a time management.
Trainers	Training	This pockbook takes a succinct, practical approach to all aspects of structuring and delivering a training course or workshop.
Training needs	Training	This Training Needs Analysis Pocketbook will ensure that your people development solutions are tied to the organisation's strategic plans and objectives
Virtual Teams	Managing People	This pocketbook looks at the options available in relation to virtual team and gives advice on selecting the most appropriate method and how to use it to its full potential.
Vocal Skills	Communication	The Vocal Skills Pocketbook explains how to devleop a confident, authoritative and vital voice in a range of speaking situations.
Workplace Politics	Communication	This workplace politics pocketbook looks at behavioural patterns examines how to develop the essential skills of political astuteness.

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