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Below you will find Outlook 2010 learner guides that have been broken down into specific tasks, you can also find the learner files to help you work through examples.
We have split these into two levels, level one is for the more basic features of Outlook moving up to level two for more advanced learning.
These documents are only accessible to West Sussex County Council Employees.
Level One
| Document |
Content |
Email concepts
(PDF, 9 page, 250KB) |
Email provides a great way of communicating. But with email comes certain responsibilities such as knowing how to protect yourself and others from viruses, understanding etiquette, dealing with spam and more. |
Outlook 2010 basics
(PDF, 23 pages, 2.2MB) |
Outlook 2010 is a time and information management program that helps you to manage your day-to-day tasks and information quickly and effectively. |
Sending email
(PDF, 18 pages, 1MB) |
Emails are used in much the same way as letters sent through the post. Like any good letter, an email needs to be addressed (although a special electronic form of addressing is used here). Emails also appear with a subject so that they can be identified. |
Receiving email
(PDF, 22 pages, 1.5KB) |
Emails are received in the Outlook Inbox in much the same way as letters are received in a letterbox. Messages can be made to appear here automatically or upon request. You’ll probably spend a fair proportion of your time with Outlook in the Inbox. |
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Working with attachments
(PDF, 9 pages, 670KB)
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Attachments are files or other Outlook information that can be sent as part of an email. For example, you can attach files such as Word documents or Excel spreadsheets, as well as Outlook items, such as other email messages, appointments or contacts. |
Flagging messages
(PDF, 9 pages, 575KB) |
You can flag messages, either those listed in your Mail folders or new messages that you are creating. By flagging a message, you are providing a visual reminder that either you or the recipient must follow up or action a message in some way. |
Junk email
(PDF, 12 pages, 535KB) |
Some people love receiving junk mail such as catalogues, flyers and the like in the post, while others hate it. Junk mail has now also become a feature of email. Fortunately, Outlook has a Junk Email facility which allows you to take some control over it. |
Working with the calendar
(PDF, 15 pages, 900KB) |
Outlook Calendar is a scheduling tool that helps you manage appointments, events and meetings with others. Before you can create appointments and schedule meetings, you will need to learn what features are available in the Calendar and how to use them. |
Contacts
(PDF, 15 pages, 1MB) |
The Contacts folder lets you keep track of people with whom you communicate. You can enter details such as name, address, company, phone number and the like. Once entered they can be used to create phone lists, send messages and for many other tasks. |
Tasks
(PDF, 11 pages, 700KB) |
Outlook provides an electronic to-do list known as Tasks. Here you can enter the various things you have to do, nominate an optional completion date or time, and even track progress as you work through the task. |
Learner Files
(ZIP, 27MB) |
If you want to try out the exercises in the learning guides above you'll need to unzip these files into your My Documents area on your desktop. |
Level Two
| Document |
Content |
Editing messages
(PDF, 6 page, 623KB) |
Most email messages comprise text. This is because email messages are used predominantly by people to communicate with each other. Many of the techniques that are used for working with text in word processing applications also apply to email message. |
Organising messages
(PDF, 18 pages, 1.3MB) |
Outlook provides a number of tools and features for organising your email messages. For example, you can delete messages and move and copy messages to your own custom mail folders. |
Searching
(PDF, 12 pages, 930KB) |
Because email can be used to communicate about any number of different subjects, Outlook provides a powerful search feature that you can use to quickly and easily locate messages and other Outlook items. |
Working with views
(PDF, 10 pages, 760KB) |
Outlook lets you display items in its various folders using several predefined views or you can create your own custom views. |
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Colour categories
(PDF, 8 pages, 537KB)
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Colour categories help you to easily identify and group associated items within Microsoft Outlook. You can assign a colour category to a group of interrelated items so that you can quickly and easily access or organise them. |
Working with rules
(PDF, 10 pages, 1.1MB) |
You can organise and manage your Outlook mail using rules. A rule is an action that Outlook takes automatically when you receive or send a message that meets the conditions you specify in the rule. |
Email techniques
(PDF, 18 pages, 1.1MB) |
Outlook provides many options and techniques that you can adopt as you work with email messages. For example recalling a sent message, printing a message list, sending or responding to a voting message, and much more. |
Appointments and events
(PDF, 12 pages, 780KB) |
Outlook Calendar is a scheduling tool that helps you manage appointments, events and meetings with other people. In Outlook appointments, events and meetings are collectively referred to as activities. |
Scheduling meetings
(PDF, 12 pages, 870KB) |
Microsoft Outlook's Calendar feature allows you to schedule meetings. Meetings are more complex to schedule than appointments or events as they normally require the participation of other members of your network, plus resources such as meeting rooms. |
Managing contacts
(PDF, 14 pages, 1.1MB) |
Contacts are a very important part of what we do each day. We regularly interact with our contacts and Outlook provides a rich array of tools to help us to manage and monitor our contacts, including external ones. |
Task requests
(PDF, 6 pages, 660MB) |
At its simplest level you can use Outlook Tasks as a basic to-do manager. But, Tasks can be used for more complex activities including managing tasks for others to perform. |
Learner files
(ZIP, 50MB) |
If you want to try out the exercises in the learning guides above you'll need to unzip these files into your My Documents area on your desktop. |
If you can't find what you are looking for in these guides or if you are still struggling call the Learning and Development Helpdesk on (033 022) 22003 for more help.
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