Development Opportunities | West Sussex Learning and Development Gateway

92 results found.

Introduction To Dealing With Compliments And Complaints

This short, online module is for all West Sussex County Council staff. It is designed to familiarise you with the basic compliments and complaints procedures within West Sussex County Council.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	20 mins	At your desk

Responding To Complaints

This module is for all Team Managers. The Council has set procedures for ensuring that complaints are dealt with as required by law. This course will help you to understand the various steps, but also gives practice guidance to help complainants and the Council to get the most out of complaints.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	25 mins	At your desk

Introduction To The Family Information Service

This module is for all Early Help Service staff. It introduces you to the Family Information Service, what it provides and how it is delivered.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	25 minutes	At your desk

P Card Supervisor Training

This mandatory online learning module has to be completed before P Card supervisors can be set up to approve P Card transactions. As well as completing this online module you will need to complete the P Card supervisors request form which is held on the Point. You can also refer to the

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	30 minutes	At your desk

P Card Holder Training

This online learning module is mandatory for all employees who have identified that they would benefit from having a P Card, and it has been agreed by your line manager. You will also need to complete the P Card Application form, which is held on the Point.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	30 minutes	At your desk

P Card RBS System Training

This module should be completed by all P Card holders to learn how to review and complete your monthly transaction statements.

You can also refer to the RBS P Card Cardholder guide.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	30 minutes	At your desk

Dealing with Childcare Enquiries - Assessment

This is the assessment module for the Dealing with Childcare Enquiries online learning course.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	15 minutes	At your desk

Dealing With Childcare Enquiries

This module is for Early Help Service staff working within hubs, centres and Central Operations. It explains childcare options, how to access childcare information and how to deal with enquiries from parents and carers.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	30 minutes	At your desk

Free Entitlement: Part 1 - Assessment

This is the assessment module for the Free Entitlement: Part 1 online learning course.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	15 minutes	At your desk

Free Entitlement: Part 1

This module is for all Early Help Service staff. It introduces you to the Free Entitlement (FE) funding for 2, 3 and 4 year old children, explains which children are eligible and how parents and carers access places at providers. It also enables Children and Family Centre staff to deal with enquiries from parents and carers effectively.

Session	Session Date	Session Length	Session Venue
Online Learning	Anytime	30 minutes	At your desk

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