Course Type         
 
159 results found.
Mental Health Knowledge for Managers - Part 2: Ask
This 15-minute micro-module is for West Sussex County Council staff, and specifically those who are line managers. It seeks to support you in how to start having effective conversations about mental health.

Before undertaking this course, you should complete the Mental Health Knowledge for Managers module: Part1:Supporting Employee Mental Health.

After this module you should complete the following modules in o ...
Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 15 minutes At your desk
Mental Health Knowledge for Managers - Part 3: Listen
This 15-minute micro-module is for West Sussex County Council staff, and specifically those who are line managers. It seeks to support you in learning the basic principles of active listening and how they can be used in having effective conversations about mental health with your team members.

Before undertaking this course, you should complete the Mental Health Knowledge for Managers modules: Part 1:Supporting Employee Men ...
Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 15 minutes At your desk
Mental Health Knowledge for Managers - Part 4: Respond
This 15-minute module is for West Sussex County Council staff, and specifically those who are line managers. It seeks to support you in how to guide team members to appropriate sources of support.

Before undertaking this course, you should completed the Mental Health Knowledge for Managers modules: Part 1:Supporting Employee Mental Health, Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 15 minutes At your desk
Influencing Skills
This short module for managers gives you the practical skills to influence your team positively without the need to exercise the power you have as a manager. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 16 Minutes At your desk
Introduction To Dealing With Compliments And Complaints
This short, online module is for all West Sussex County Council staff. It is designed to familiarise you with the basic compliments and complaints procedures within West Sussex County Council. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 20 mins At your desk
Responding To Complaints
This module is for all Team Managers. The Council has set procedures for ensuring that complaints are dealt with as required by law. This course will help you to understand the various steps, but also gives practice guidance to help complainants and the Council to get the most out of complaints. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 mins At your desk
Introduction To The Family Information Service
This module is for all Early Help Service staff. It introduces you to the Family Information Service, what it provides and how it is delivered. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 minutes At your desk
Public Sector Equality Duty
This short module is for all West Sussex County Council staff.

It will explain WSCC's, and your, role when it comes to the Equality Duty and specifically the final specific duties regulations which came into force on 10 September 2011.
Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 mins At your desk
Dealing With Childcare Enquiries
This module is for Early Help Service staff working within hubs, centres and Central Operations. It explains childcare options, how to access childcare information and how to deal with enquiries from parents and carers. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
Free Entitlement: Part 1
This module is for all Early Help Service staff. It introduces you to the Free Entitlement (FE) funding for 2, 3 and 4 year old children, explains which children are eligible and how parents and carers access places at providers. It also enables Children and Family Centre staff to deal with enquiries from parents and carers effectively. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
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