Course Type         
 
141 results found.
Introduction To Dealing With Compliments And Complaints
This short, online module is for all West Sussex County Council staff. It is designed to familiarise you with the basic compliments and complaints procedures within West Sussex County Council. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 20 mins At your desk
Fraud Awareness
This Fraud Awareness module is for staff at West Sussex County Council.

It will support you in gaining a basic awareness of the types of fraud that may be perpetrated against local councils and the impact that this can have.

It will also support you in learning about the measures that West Sussex County Council has put in place to prevent fraud occurring and will enable you to recognise your responsibilities with regards to identifying, preventing, detecting and reporting fraudulent activity in the course of your role.
Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 20 mins At your desk
Responding To Complaints
This module is for all Team Managers. The Council has set procedures for ensuring that complaints are dealt with as required by law. This course will help you to understand the various steps, but also gives practice guidance to help complainants and the Council to get the most out of complaints. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 mins At your desk
Introduction To The Family Information Service
This module is for all Early Help Service staff. It introduces you to the Family Information Service, what it provides and how it is delivered. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 minutes At your desk
Alternative Support
This 25-minute online learning module is for staff and managers at West Sussex County Council and seeks to support you in exploring instances where coaching cannot resolve an issue. It looks at some alternative routes including counselling, mentoring and self-managed learning. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 Minutes At your desk
Public Sector Equality Duty
This short module is for all West Sussex County Council staff.

It will explain WSCC's, and your, role when it comes to the Equality Duty and specifically the final specific duties regulations which came into force on 10 September 2011.
Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 mins At your desk
Introduction to Risk Management
This 30 minute online learning module is for all staff at West Sussex County Council. It seeks to provide you with an Introduction to Risk Management within the County Council.
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
Health and Safety - Stress Awareness and Management
This online learning module is for staff and managers working at West Sussex County Council and for staff and headteachers working in West Sussex County Council Schools.

This module will support you to explore what stress is, why it is important to prevent and manage it and explore ways in which a stress risk assessment can be carried out. It will also provide you with a general overview of how stress is managed in West Sussex County Council and outline the Council's commitment t ...
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
Dealing With Childcare Enquiries
This module is for Early Help Service staff working within hubs, centres and Central Operations. It explains childcare options, how to access childcare information and how to deal with enquiries from parents and carers. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
Free Entitlement: Part 1
This module is for all Early Help Service staff. It introduces you to the Free Entitlement (FE) funding for 2, 3 and 4 year old children, explains which children are eligible and how parents and carers access places at providers. It also enables Children and Family Centre staff to deal with enquiries from parents and carers effectively. Online Learning
Date: 01/01/2044
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
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