Course Type         
 
97 results found.
Responding To Complaints  
This module is for all Team Managers. The Council has set procedures for ensuring that complaints are dealt with as required by law. This course will help you to understand the various steps, but also gives practice guidance to help complainants and the Council to get the most out of complaints. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 mins At your desk
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Chronologies  
This online learning module is for all users of Frameworki. It provides you with experience of using the Chronology function. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
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Giving Presentations  
This module for all staff that give presentations and will show you how to give successful presentations. Presentations may be formal to your team, senior managers or clients. They can also be informal, for instance, presenting some new ideas for discussion with your peers.

If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is paramount for success.
Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 90 Minutes At your desk
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Best Practice for Effective Business Writing  
Do you have trouble putting what is in your head down on paper? Does the message get distorted as soon as it is written down? This Best Practice for Effective Business Writing online eLearning course will give you some pointers and advice on what you are doing wrong and how to improve. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 90 Minutes At your desk
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The Assertive Manager  
This module is for all managers and will teach you how to build relationships by helping you to understand different types of behaviour, their characteristics and what the impact of these can be on the people that you work with.

You will learn how to use assertive behaviours to express your ideas, thoughts and feelings, and responsive behaviours so that you can take on board what other people think, believe and feel.
Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 90 Minutes At your desk
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Facilitation Skills  
This module is for all manager and explores a powerful approach to team development, facilitation and the skills needed to make it work. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 90 Minutes At your desk
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Introduction To The Family Information Service  
This module is for all IPEH (Integrated Prevention and Earliest Help Service) staff. It introduces you to the Family Information Service, what it provides and how it is delivered. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 25 minutes At your desk
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P Card Supervisor Training  
This mandatory online learning module has to be completed before P Card supervisors can be set up to approve P Card transactions. As well as completing this online module you will need to complete the P Card supervisors request form which is held on the Point. You can also refer to the Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
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P Card Holder Training  
This online learning module is mandatory for all employees who have identified that they would benefit from having a P Card, and it has been agreed by your line manager. You will also need to complete the P Card Application form, which is held on the Point. Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
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P Card RBS System Training  
This module should be completed by all P Card holders to learn how to review and complete your monthly transaction statements.

You can also refer to the RBS P Card Cardholder guide.
Online Learning
Session Session Date Session Length Session Venue
Online Learning

Anytime 30 minutes At your desk
Take this courseFull detailsPrint EventSave Event
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