| Event Description |
This 10 minute online learning module is for West Sussex County Council (WSCC) staff and staff in the Care Sector providing a service to residents of West Sussex.
It will explore why people avoid difficult conversations, the importance of understanding your own emotional triggers and reveal top tips on how to structure the conversation to ensure its success.
|
|
| Training Objectives |
The aim of this module is to increase your understanding of how to communicate under pressure. |
|
| Learning Outcomes |
If you apply what you have learnt in this online module you will be able to;
Outline why people avoid difficult conversations. Start to identify your own emotional triggers.Structure conversations appropriately to ensure they are successful. Improve your approach to communicating under pressure. |
|
| Course Pre-Requisites |
|
|
| Course Instructions |
You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). |
|
| Online Learning Course Category |
Management and Staff Training |
|
| Subject Areas |
Personal Development, Communication and Writing Skills |
|
| Target Audience |
WSCC Staff, PVI Sector - Children, PVI Sector - Adults, Managers |
|
| Session |
Session Date |
Session Length |
Session Venue |
| Online Learning |
Anytime |
10 minutes |
At your desk |
|