Workplace Diplomacy

Event Description This 10 minute online learning module is for West Sussex County Council (WSCC) staff and staff in the Care Sector providing a service to residents of West Sussex.

It will explore diplomacy and tact, which are essential workplace skills which take time, patience and good judgement to develop as each person and situation is unique.

By honing these skills you will be able to convey your ideas or opinions without damaging relationships or causing offence.
Training Objectives The aim of this module is to explore why diplomacy is important, how to become a diplomat and the key skills involved in effectively communicating with others, including developing your emotional intelligence to help secure a win-win outcome. 
Learning Outcomes If you apply what you have learnt in this online module you will be able to;

  • Outline the importance of diplomacy in the workplace.
  • Identify how to become a diplomat and the key skills involved.
  • Effectively communicate with others and develop your emotional intelligence.
    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Personal Development 
    Target Audience WSCC Staff, PVI Sector - Children, PVI Sector - Adults 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 10 minutes At your desk