Assertive Skills and Techniques

Event Description This 12-minute module is for staff at West Sussex County Council and seeks to support you in exploring assertiveness techniques that will enable you to maintain successful relationships and influence others.
Training Objectives The aim of this module is to explores the skills and techniques needed to successfully handle difficult situations and manage the behaviour of others in order to ensure successful outcomes. 
Learning Outcomes If you apply what you have learnt on this module you will be able to:

  • Identify how to handle difficult situations
  • Demonstrate how to manage other peoples behaviours

    Course Pre-Requisites  
    Course Instructions While every effort has been made to thoroughly test this module using a range of internet browsers and devices, there are some eventualities that we are unable to predict.

    If you are having problems with a module please see the Online Learning Troubleshooting help page.

    If you are not able to find the help you need on the Online Learning Troubleshooting help page, or are still experiencing issues, please contact the Corporate Learning and Development helpdesk on or call 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Personal Development, Communication and Writing Skills 
    Target Audience WSCC Staff 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 12 Minutes At your desk