Assertive Skills and Techniques

Event Description This short modules is for all staff and explores assertiveness techniques that will enable you to maintain successful relationships and influence others.
Training Objectives The aim of this module is to explores the skills and techniques needed to successfully handle difficult situations and manage the behaviour of others in order to ensure successful outcomes. 
Learning Outcomes If you apply what you have learnt on this module you will be able to:

  • Identify how to handle difficult situations
  • Demonstrate how to manage other peoples behaviours

    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Personal Development, Communication and Writing Skills 
    Target Audience WSCC Staff, PVI Sector - Children, PVI Sector - Adults 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 12 Minutes At your desk