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How To Be Assertive

Event Description This 15 minute online learning module is for anyone wishing to learn how to be Assertive. It will introduce you to the skills required for Assertiveness and how to put them into practice.
Training Objectives The aim of this module is to support you in looking at different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both culturally and generationally.

You will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult and you will uncover some assertive techniques that can be used under these circumstances. 
Learning Outcomes If you apply what you have learnt in this online module you will be able to;

  • Identify different types of behaviours: passive, aggressive and assertive;
  • Have an awareness of the factors that can influence how a person behaves, both culturally and generationally;
  • Put into practice the skills required for assertiveness.
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    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Personal Development, Communication and Writing Skills 
    Target Audience WSCC Staff, Managers 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 15 minutes At your desk