Responding To Complaints

Event Description This module is for all Team Managers. The Council has set procedures for ensuring that complaints are dealt with as required by law. This course will help you to understand the various steps, but also gives practice guidance to help complainants and the Council to get the most out of complaints.
Training Objectives The aim of this module is to help you become more confident in dealing with complaints as a Team Manager. 
Learning Outcomes If you apply what you have learnt on this course you will be able to:

  • Adopt a positive attitude to customer complaints
  • Resolve complaints at an early stage
  • Explain the complaints procedures which are relevant to your service
  • Specify which complaint procedure is likely to apply in what circumstances
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    Course Pre-Requisites Before starting this module you should have completed Introduction To Dealing With Compliments And Complaints
    Course Instructions Instructions on how to use this module are provided within the introduction. If you would prefer an accessible version of this module, please download the Responding To Complaints - Accessible Version.

    You may have to allow pop-ups for this online learning module. If you need help doing this please contact Corporate Learning and Development's help desk on 033 022 22003 (x22003). 
    Online Learning Course Category Customer Service 
    Subject Areas Personal Development, Management, Customer Service 
    Target Audience Managers, All WSCC Staff 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 25 mins At your desk