Communicating Through Action And Other Means Of Communication

Event Description This module is for students studying towards the social work degree, educators and practising social workers.

It looks at how we can communicate through action, across distances, in documentation and in various group situations.

Module 9 of the Communication Skills Suite from the Social Care Institute for Excellence (SCIE).
Training Objectives The aim of this module is to help you gain an understanding of practical support and help, communicating at a distance, record keeping and presentation skills. 
Learning Outcomes If you apply what you have learnt in this module you will be able to:

  • Recognise what is communicated through action and other forms of communication, such as:
  • offering practical support (advocacy, mediation, networking)
  • communicating at a distance (letter writing, emails, telephone, mobile phones and text messaging)
  • professional record keeping systems (case notes, report writing, form filling, taking minutes of meetings)
  • presentation skills (giving a talk, chairing a meeting, coordinating case conferences/ reviews and presenting evidence in court)
    Course Pre-Requisites The Learning and Development Gateway will not record your progress or score from this module. Please be aware that when you close this module your scores will be lost. If you wish to keep evidence of your scores we suggest that you take a screen grab of the assessment page by carrying out the following steps:

  • On the results screen press Alt+Print Screen on your keyboard
  • Open Microsoft Word
  • Press Ctrl+V on your keyboard
  • Your results screen will now appear in Word

  • If you need any help carrying out these steps please call the Corporate Learning and Development Helpdesk while your results are onscreen on 033 022 22003 (x22003). 
    Course Instructions You may have to allow pop-ups for this online module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Adult Services 
    Subject Areas Social Work, General Care, Customer Service, Communication and Writing Skills 
    Target Audience Social Workers, Senior Practitioners, PVI Sector - Adults, Care Homes, Adult Services 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 20 - 30 minutes At your desk