Barriers To Communication

Event Description This module is for students studying towards the social work degree, educators and practising social workers.

It enables you to explore potential barriers to communication through considering the case study of a social worker, Tim Drew, who is carrying out a social care assessment of Mrs Carmen Andrews, 82, who is in hospital following a fall.

Module 5 of the Communication Skills Suite from the Social Care Institute for Excellence (SCIE).
Training Objectives The aim of this module is to help you look at maintaining relationships with service users, carers, professionals and others. 
Learning Outcomes If you apply what you have learnt in this module you will be able to:

  • Recognise how the following factors can inhibit, interrupt or confuse the communication between social workers and service users, carers and others:
  • Time available
  • Territory (environment and context)
  • Role and task
  • Professional identity and use of self
  • Emotional, psychological and interpersonal dynamics
  • Power and difference (real or assumed)
  • Special communication needs
    Course Pre-Requisites The Learning and Development Gateway will not record your progress or score from this module. Please be aware that when you close this module your scores will be lost. If you wish to keep evidence of your scores we suggest that you take a screen grab of the assessment page by carrying out the following steps:

  • On the results screen press Alt+Print Screen on your keyboard
  • Open Microsoft Word
  • Press Ctrl+V on your keyboard
  • Your results screen will now appear in Word

  • If you need any help carrying out these steps please call the Corporate Learning and Development Helpdesk while your results are onscreen on 033 022 22003 (x22003). 
    Course Instructions You may have to allow pop-ups for this online module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Adult Services 
    Subject Areas Social Work, General Care, Customer Service, Communication and Writing Skills 
    Target Audience Social Workers, Senior Practitioners, PVI Sector - Adults, Care Homes, Adult Services 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 20 - 30 minutes At your desk