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Providing Information And Explaining

Event Description This module is for students studying towards the social work degree, educators and practising social workers.

It looks at providing information and explaining within a social care setting.

Module 3 of the Communication Skills Suite from the Social Care Institute for Excellence (SCIE).
Training Objectives The aim of this module is to guide you in developing a shared agenda with the service user, planning and preparation, establishing and agreeing purpose, and explaining and providing information. 
Learning Outcomes If you apply what you have learnt in this module you will be able to:

  • Recognise that effective and empowering communication in social work requires:
  • Planning and preparation so that you are clear about what you are doing, why and how
  • Sensitivity towards the other person's expectations and concerns so that you can negotiate a shared agenda for the task in hand
  • Accurate identification of the other person's information needs
  • A way of explaining that helps the person to understand the information they need
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    Course Pre-Requisites The Learning and Development Gateway will not record your progress or score from this module. Please be aware that when you close this module your scores will be lost. If you wish to keep evidence of your scores we suggest that you take a screen grab of the assessment page by carrying out the following steps:

  • On the results screen press Alt+Print Screen on your keyboard
  • Open Microsoft Word
  • Press Ctrl+V on your keyboard
  • Your results screen will now appear in Word

    • If you need any help carrying out these steps please call the Corporate Learning and Development Helpdesk while your results are onscreen on 033 022 22003 (x22003). 
    Course Instructions You may have to allow pop-ups for this online module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Adult Services 
    Subject Areas Social Work, General Care, Customer Service, Communication and Writing Skills 
    Target Audience Social Workers, PVI Sector - Adults, Care Homes, Adult Services 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 30 minutes At your desk