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Overview Of Communication Skills In Social Work

Event Description This module is for students studying towards the social work degree, educators and practising social workers.

It will provide you with the main principles, skills and underpinning knowledge that are the building blocks of good communication in any social work and social care setting.

Module 1 of the Communication Skills Suite from the Social Care Institute for Excellence (SCIE).
Training Objectives The aim of this module is to guide you in the importance of effective communication, communication in practice, underpinning knowledge, and principles and skills. 
Learning Outcomes If you apply what you have learnt in this module you will be able to:

  • Identify principles of effective communication as a two or more way process (underpinned by values such as participation and inclusion)
  • Recognise how context shapes communication and can facilitate or impede effective communication
  • Comprehend communication within the social work role and task
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    Course Pre-Requisites The Learning and Development Gateway will not record your progress or score from this module. Please be aware that when you close this module your scores will be lost. If you wish to keep evidence of your scores we suggest that you take a screen grab of the assessment page by carrying out the following steps:

  • On the results screen press Alt+Print Screen on your keyboard
  • Open Microsoft Word
  • Press Ctrl+V on your keyboard
  • Your results screen will now appear in Word

    • If you need any help carrying out these steps please call the Corporate Learning and Development Helpdesk while your results are onscreen on 033 022 22003 (x22003). 
    Course Instructions You may have to allow pop-ups for this online module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Adult Services 
    Subject Areas Social Work, General Care, Customer Service, Communication and Writing Skills 
    Target Audience Social Workers, Senior Practitioners, PVI Sector - Adults, Care Homes, Adult Services 
    Session Session Date Session Length Session Venue
    Online Learning Anytime 30 - 40 minutes At your desk