Customer Service Training

Event Code CO 20/1229
Event Description This 3.5 hour webinar is for staff at West Sussex County Council and Organisations who work in close partnership with us. It is designed, in line with our organisational values to support you in increasing your awareness of what excellent Customer Service is and how to deliver it.

The County Council's aim is to operate as a customer centred organisation, thinking about the service we provide to our customers and placing it at the heart of all we do, in every decision and every action.
SessionSession DateSession TimeSession VenueRoom NameMapInternal LA costPVI/Care Provider costPartnership costExternal cost
Session 1Thursday
15 October 2020
09:30 - 13:00Online LearningTBA£0£0£230
Subject areas Customer Service / Personal Development
Target audience
WSCC Staff
target audience
Course Owner Learning and Development Admin (
Clare Firman
Training objectives The aim of this webinar is to enable you to recognise the standard for what great Customer Service looks like. It will assist you in acquiring the tools required to deliver excellent communication, do the basics brilliantly and support each other as one council, all public service officers.

It will also support you in welcoming customer feedback as an opportunity to solve problems for customers, enhance relations with them and learn how we can improve services for all.