Mosaic Module 9 - Step with a Request

Event Description This online learning module is mandatory for anyone who requires access to Mosaic.

This module will introduce you to how to send a Request within a Workstep. You will also learn how to action an Incoming Request.
Training Objectives The aim of this module is to enable you to send Requests within Steps in Mosaic, as well as know how to action a request that has been sent to you. 
Learning Outcomes If you apply what you have learnt in this module, you will be able to:

  • Complete a step and send a request within it.
  • Action a request that has been sent to you.
  • Check the status of a Request and finish the Workstep.
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    Course Pre-Requisites This online learning course is mandatory for anyone who requires access to Mosaic.

    Depending on which level of access you require you will need to do the following:

  • For Read Only access you will need to complete modules 1 and
  • For Read Only Plus access you will need to complete modules 1, 2, 3 and 4
  • For full access to Mosaic you must complete all modules 1 to 9*

  • *Anyone in Children’s Services should complete the Using Groups in Mosaic module.

    *Anyone with a lead role on Mosaic i.e. Manager Senior Practitioner or anyone who will use the virtual reassignment worker must also complete module 14. 
    Course Instructions This module is best accessed using Google Chrome or Microsoft Edge.

    While every effort has been made to thoroughly test this module using a range of internet browsers and devices there are some eventualities that we are unable to predict.

    If you are having problems with a module please see the E-Learning Help page.

    If you are not able to find the help you need on the ELearning Help Page or are still experiencing issues please contact the Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category IT and Systems Training 
    Subject Areas IT Skills 
    Target Audience WSCC Staff, Children Services, Adult Services 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    Early Years Subscriber Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 30 minutes At your desk

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