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Mosaic Module 3 - Case Notes

Event Description This online learning module is mandatory for anyone who requires access to Mosaic.

Keeping up to date records of the various interactions while working with a person is an essential skill for all workers.

This module will explore how to read, print, search for, and write Case Notes in Mosaic. You will also explore how to copy and append Case Notes.
Training Objectives The aim of this module is to enable you to read, print, search for, and write Case Notes, as well copy and append Case Notes. 
Learning Outcomes If you apply what you have learnt in this module, you will be able to:

  • Read and search for case notes.
  • Print individual or multiple case notes.
  • Add a new case note.
  • Copy and append case notes.
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    Course Pre-Requisites This online learning course is mandatory for anyone who requires access to Mosaic.

    Depending on which level of access you require you will need to do the following:

  • For Read Only access you will need to complete modules 1 and
  • For Read Only Plus access you will need to complete modules 1, 2, 3 and 4
  • For full access to Mosaic you must complete all modules 1 to 9*

    • *Anyone in Children’s Services should complete the Using Groups in Mosaic module.

    *Anyone with a lead role on Mosaic i.e. Manager Senior Practitioner or anyone who will use the virtual reassignment worker must also complete module 14. 
    Course Instructions This module is best accessed using Google Chrome or Microsoft Edge.

    While every effort has been made to thoroughly test this module using a range of internet browsers and devices there are some eventualities that we are unable to predict.

    If you are having problems with a module please see the E-Learning Help page.

    If you are not able to find the help you need on the ELearning Help Page or are still experiencing issues please contact the Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category IT and Systems Training 
    Subject Areas IT Skills 
    Target Audience WSCC Staff, Children Services, Adult Services 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    Early Years Subscriber Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 30 minutes At your desk

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