| Event Description |
This short modules is for all staff and explores assertiveness techniques that will enable you to maintain successful relationships and influence others.
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| Training Objectives |
The aim of this module is to explores the skills and techniques needed to successfully handle difficult situations and manage the behaviour of others in order to ensure successful outcomes. |
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| Learning Outcomes |
If you apply what you have learnt on this module you will be able to:
Identify how to handle difficult situationsDemonstrate how to manage other peoples behaviours
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| Course Pre-Requisites |
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| Course Instructions |
You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). |
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| Online Learning Course Category |
Management and Staff Training |
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| Subject Areas |
Personal Development, Communication and Writing Skills |
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| Target Audience |
WSCC Staff, PVI Sector - Children, PVI Sector - Adults |
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| Course Costs |
| Internal LA Cost: |
£0.00 |
| PVI/Care Provider Cost: |
£0.00 |
| Partnership Cost: |
£0.00 |
| External Cost: |
£0.00 |
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| Session |
Session Date |
Session Length |
Session Venue |
| Online Learning |
Anytime |
12 Minutes |
At your desk |
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