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Approaching New Customers

Event Description This 15 minute online learning module is to support you in exploring the interaction between the organisation and its customers.
Training Objectives The aim of this module is to support you in raising your awareness of the importance of knowing your product, building a rapport and understanding the customer’s needs. You must gather information, present solutions, handle objections and gain commitment to make the sale. 
Learning Outcomes If you apply what you have learnt in this online module you will be able to;

  • Explore the interaction between the organisation and its customers.
  • have an awareness of the importance of knowing your product, building a rapport and understanding the customer’s needs.

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    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Customer Service 
    Subject Areas Customer Service 
    Target Audience WSCC Staff, Managers 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 15 minutes At your desk