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Active Listening

Event Description This online module is for anyone wishing to refresh or improve their skills in Active Listening.
Training Objectives The aim of this module is to explore complaints and how they can help an organisation to improve and exceed customer expectations.

You will look at types of complaints, how to deal with them and steps that can be taken to resolve them. 
Learning Outcomes If you apply what you have learnt in this online module you will be able to;

  • Show a speaker that you are listening to them using the S.O.L.E.R technique.
  • Explore the ways in which you can prepare for effective communication.
  • Examine both the verbal and non-verbal signals of active listening.
    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Communication and Writing Skills 
    Target Audience WSCC Staff 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 15 minutes At your desk