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Introduction To The Family Information Service

Event Description This module is for all Early Help Service staff. It introduces you to the Family Information Service, what it provides and how it is delivered.
Training Objectives The aim of this module is to provide you with an introduction and overview of the Family Information Service. 
Learning Outcomes If you apply what you have learnt on this course you will be able to:

  • Discover what sort of information FIS holds
  • State how to deal with customer enquiries
  • Recognise how we work with the Customer Service Centre
  • Identify how to access FIS information
  • Discover what information FIS can supply to support you
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    Course Pre-Requisites You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Course Instructions Instructions on how to use this course are provided within the introduction. You will need headphones or speakers for part of this course.

    If you would prefer an accessible version of this course, please download the Introduction To The Family Information Service - Accessible Version. 
    Online Learning Course Category Children 
    Subject Areas Personal Development, Management, Induction, Equality and Diversity, Early Years, Customer Service, Communication and Writing Skills, Children and Young People 
    Target Audience WSCC Staff, New Starters, Managers 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    Early Years Subscriber Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 25 minutes At your desk

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