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An Introduction to Customer Service in West Sussex

Event Description In this course we will look at how we can provide customer service and some of the real benefits that this can bring.
Training Objectives The aim of this course is to introduce you to how to provide excellent customer service in WSCC. 
Learning Outcomes If you apply what you have learnt on this course you will be able to:

  • Recognise why good customer service matters
  • Identify what makes good customer service
  • Use your action plan so that you can set yourself goals to make a real difference in your own workplace
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    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Customer Service 
    Subject Areas Personal Development, Customer Service 
    Target Audience WSCC Staff 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 30 Minutes At your desk