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Introduction To Dealing With Compliments And Complaints

Event Description This short, online module is for all West Sussex County Council staff. It is designed to familiarise you with the basic compliments and complaints procedures within West Sussex County Council.
Training Objectives The aim of this module is to provide you with an understanding of the compliments and complaints procedures within West Sussex County Council. 
Learning Outcomes If you apply what you have learnt on this course you will be able to:

  • Adopt a positive attitude to customer comments
  • Appraise and react to comments in a helpful way
  • Report the comments you receive to the right person
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    Course Pre-Requisites  
    Course Instructions Instructions on how to use this module are provided within the introduction. If you would prefer an accessible version of this module, please download the Introduction To Dealing With Compliments And Complaints - Accessible Version.

    You may have to allow pop-ups for this online learning module. If you need help in doing this, please contact Corporate Learning and Development's helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Customer Service 
    Subject Areas Personal Development, Management 
    Target Audience WSCC Staff 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    Early Years Subscriber Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 20 mins At your desk

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