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Speaking & Listening

Event Description This course is for all staff who would like to improve their speaking and listening skills and will look at the best ways to communicate with the spoken word.
Training Objectives The aim of this course is to improve your speaking and listening skills by demonstrating effective and poor communication practices. 
Learning Outcomes If you apply what you have learnt on this course you will be able to:

  • Demonstrate empathetic listening techniques
  • Use active listening techniques
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    Course Pre-Requisites  
    Course Instructions You may have to allow pop-ups for this e-learning module. If you need help in doing this please contact Corporate Learning and Development Helpdesk on 033 022 22003 (x22003). 
    Online Learning Course Category Management and Staff Training 
    Subject Areas Personal Development, Communication and Writing Skills 
    Target Audience WSCC Staff, PVI Sector - Children, PVI Sector - Adults 
    Course Costs
    Internal LA Cost: £0.00
    PVI/Care Provider Cost: £0.00
    Partnership Cost: £0.00
    Early Years Subscriber Cost: £0.00
    External Cost: £0.00
    Session Session Date Session Length Session Venue
    Online Learning Anytime 20 Minutes At your desk

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