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This Skype webinar is for all staff members. It identifies assertive behaviour and introduces a range of assertive techniques.
The aim of this course is to help you understand the concept and benefits of behaving assertively and to help you start to develop a range of assertive techniques. The course will consist of group discussions and exercises to build assertive skills to put into everyday practice. (see course pre-requisites)
If you apply what you have learnt on this course you will be able to:

  • Identify different types of behaviour and their effects
  • Apply effective methods for making and refusing requests
  • Employ effective conflict and aggression handling techniques
  • Acquire effective assertiveness skills
  • You will need to complete the following pre-course work prior to attending this webinar as this will form the basis of discussion during the webinar:

  • The Assertiveness Assessment
  • Your objectives (page 1 of workbook)
  • Defeating the Enemy Within (page 7 of workbook)
  • Assertive Listener (page 9 of workbook)
  • Assertive Response Exercise (page 19 of workbook).
  • Coaching and mentoring / Communication and Writing Skills / Personal Development
    PVI Sector - Adults / PVI Sector - Children / WSCC Staff
    target audience
    Clare Firman / Pen Milton
    Learning and Development SG Trainer (
    SessionSession DateSession TimeSession VenueRoom NameMap
    Session 1Wednesday 3 November 202109:30 - 13:30Online LearningTBA
    SessionSession Details
    Session 1
    Wednesday 3 November 2021

    09:30 - 13:30

    Online Learning


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